Frequently Asked Questions
Quick answers to common questions from guests and owners.
What time is check‑in and check‑out?
Check‑in is at 4 PM and check‑out is at 10 AM. Early check‑in or late check‑out may be available for a small fee depending on cleaning schedules.
Can I request early check‑in or late check‑out?
Yes — when possible. We confirm availability 24 hours before arrival or departure.
What is your cancellation policy?
Cancellations follow the policy shown at booking. Direct bookings receive our most flexible terms.
Is parking available?
Yes — every home includes driveway, garage, or designated lot parking. Details are listed on each property page.
What should I do if something isn’t working during my stay?
Message us anytime. We respond quickly and resolve issues as fast as possible.
Are pets allowed at the property?
Some homes are pet‑friendly. Look for the “Pet Friendly” tag or ask us before booking.
Do you allow parties, events, or large gatherings?
No — to protect our homes and neighbors, parties and unauthorized events are not permitted.
How does self check‑in work?
You’ll receive a unique door code before arrival. No keys, no waiting.
What amenities are included?
All homes include WiFi, a stocked kitchen, fresh linens, toiletries, and hotel‑grade cleaning.
Do you offer discounts for longer stays?
Yes — weekly and monthly discounts are automatically applied when available.
Guides & Articles
Short, helpful posts for travelers and property owners.
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